OpsAtlas™ OPERATIONAL RUNBOOKS
GetOpsAtlas.com · by Smallwood Enterprises LLC

Incident response runbooks built for the moment the ticket gets urgent.

OpsAtlas™ gives admins, support engineers, and MSPs practical PDF runbooks for cloud platforms, Microsoft 365, and everyday service desk escalations: triage flow, diagnostic signals, command checks, escalation criteria, and prevention actions in one clean reference set.

Start with the Help Desk sample View the Help Desk pack
Launch coupon: LAUNCH25 for 25% off the first 25 purchases.
175 runbooks ready Cloud, cybersecurity, Microsoft 365, Intune, and help desk sets PDF handbook format Built for support teams
MSP owners standardizing client support Help desk managers reducing escalation gaps Tier 1 and Tier 2 teams needing repeatable steps Solo IT admins building a usable KB faster
OpsAtlas™ Runbook Incident Ready
Triage Flow
Diagnostic Signal Focus
Network
Identity
Platform

Made for repeatable incident response.

Each runbook is structured to reduce guesswork when the queue is hot: isolate the likely fault domain, collect the right evidence, apply a fix, and document prevention steps.

Triage-first layout

Start with impact, scope, and recent changes before jumping into commands or portal checks.

Diagnostic signal focus

Every topic highlights the telemetry, logs, health signals, and control-plane checks that matter most.

Operator-ready actions

Use clear decision points, escalation triggers, validation steps, and prevention notes for consistent handoffs.

Start with the highest-volume tickets.

The IT Service Desk pack is the best first pack for MSPs and internal IT teams: 25 ready-to-use runbooks for recurring support tickets your team sees every week. The broader catalog adds cloud operations, cybersecurity incident response, Microsoft 365 administration, and Intune endpoint operations when you need deeper coverage.

Best first pack

IT Service Desk Runbooks

25 PDF runbooks for high-volume help desk work: account access, MFA, Windows devices, networking, VPN, printing, Outlook, Teams, OneDrive, phishing, BitLocker, mobile, and onboarding/offboarding.

25 PDFs
  • Skip hours of internal documentation work and start from ready-to-use ticket workflows
  • Built for MSP owners, help desk managers, Tier 1/Tier 2 teams, and solo IT admins
  • Includes evidence capture, escalation handoff, validation checks, and customer-facing summary language
$39launch price before coupon
View Help Desk pack Preview sample

Cloud Operations Bundle

All three cloud incident response packs together: Azure, AWS, and Oracle Cloud Infrastructure in one discounted operations bundle.

85 PDFs
  • Azure, AWS, and Oracle Cloud runbooks in the same operator format
  • Useful for MSPs, multi-cloud support teams, and cloud operations handbooks
  • Discounted bundle option for buyers who want the full cloud catalog
$89launch price before coupon
View Cloud Operations bundle

Cybersecurity Incident Response Runbooks

25 PDF runbooks for phishing, malware alerts, impossible travel, compromised mailboxes, suspicious OAuth apps, endpoint isolation, ransomware triage, data exfiltration suspicion, password spray, and privileged account misuse.

25 PDFs
  • First-response workflows for common security incidents handled by MSPs and IT teams
  • Identity, email, endpoint, ransomware, data exposure, and privilege misuse coverage
  • Evidence capture, containment, validation, and post-incident follow-up steps
$49launch price before coupon
View Cybersecurity pack

Azure Troubleshooting Runbooks

40 PDF runbooks covering VM access, VPN, Storage, AKS, App Service, networking, monitoring, identity, deployment, data, and platform issues.

40 PDFs
  • VM down, RDP, SSH, Backup, Storage access denied
  • AKS CrashLoopBackOff, image pull, node, DNS, memory pressure
  • Firewall, NSG, DDoS, WAF, ExpressRoute, Load Balancer
$49launch price before coupon
View Azure bundle

AWS Troubleshooting Runbooks

30 PDF runbooks covering EC2, IAM, VPC, ALB, Route 53, RDS, S3, Lambda, ECS, EKS, CloudFront, Backup, Systems Manager, and more.

30 PDFs
  • EC2 unreachable, IAM access denied, VPC routing, NACL, security groups
  • ALB unhealthy targets, Route 53 DNS, RDS connection, S3 access denied
  • Lambda, ECS, EKS, NAT Gateway, VPN, Direct Connect, WAF, CloudFront
$39launch price before coupon
View AWS bundle

Oracle Cloud Troubleshooting Runbooks

15 PDF runbooks covering OCI Compute, IAM, VCN networking, Load Balancer, DNS, Database, Object Storage, Monitoring, Functions, OKE, VPN, WAF, Block Volume, and Resource Manager.

15 PDFs
  • OCI compute access, compartment policy, VCN route, security list, and NSG issues
  • OKE, Functions, database connectivity, Object Storage access, and Monitoring gaps
  • VPN/FastConnect, NAT/Service Gateway, WAF, Block Volume, and Resource Manager failures
$29launch price before coupon
View Oracle bundle

Microsoft 365 Administration Runbooks

20 PDF runbooks for Microsoft 365 admins covering service health, licensing, admin roles, Exchange Online, Teams, SharePoint, OneDrive, Intune, Defender, Conditional Access, Purview, and tenant security drift.

20 PDFs
  • Mail flow, shared mailbox permissions, groups, domains, DKIM, SPF, and DMARC
  • Teams, SharePoint, OneDrive, Intune enrollment, compliance, and Office activation
  • Defender quarantine, Conditional Access, Power Platform, Purview, and baseline reviews
$39launch price before coupon
View Microsoft 365 bundle

Microsoft Intune Administration Runbooks

20 PDF runbooks for endpoint admins covering enrollment, Autopilot, compliance, configuration profiles, app deployment, endpoint security, BitLocker, update rings, certificates, VPN, device actions, reporting, RBAC, and offboarding.

20 PDFs
  • Windows, Apple, and Android enrollment triage with Autopilot and ADE coverage
  • Compliance, app deployment, app protection, endpoint security, and IME failure workflows
  • Remote actions, co-management, RBAC, scope tags, reporting, and secure offboarding
$39launch price before coupon
View Intune bundle

What each runbook helps your team do.

Scope

Confirm impact, affected users, regions, resources, and recent changes.

Diagnose

Check the right metrics, logs, health events, permissions, and dependencies.

Recover

Apply targeted remediation steps with rollback and escalation markers.

Prevent

Capture monitoring, policy, architecture, and documentation follow-ups.

Free samples for every catalog lane.

Office 365

Exchange Online Mail Flow Failure

View sample
Microsoft Intune

Windows Autopilot Profile Assignment

View sample
Help Desk

Password Reset and Account Unlock

View sample
Cybersecurity

Reported Phishing Email Triage

View sample

Start with a free sample, then choose the pack that fits your team.

Review the sample runbooks, compare the available packs, and use the launch coupon on Gumroad while the introductory offer is available.

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